We look forward to welcoming you to Frog Street Farmhouse. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Arrival and Departure
Check in is available from 4.00 pm to 8.00 pm on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival and may be subject to an extra charge.
We ask that you please vacate your room by 10.30 am on the morning of departure.
Please note the cancellation policy before committing to a reservation. We strongly advise you take out holiday insurance just to guard you against the unexpected.
A credit/debit card payment is required to secure your reservation at Frog Street Farmhouse. We normally take the value of the first night of the booking, but if you wish to pay in full or to wait and make payment when you are here just call us to discuss. We are PCI compliant so you can ensure your card details are safe in our hands.
Bookings made online via third parties may be subject to differing terms and conditions in force at the time of booking.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation up to 10.00 am 7 days prior to the scheduled date of arrival no charge will be made.
If the booking is cancelled later than 7 days, the first night will be charged. If you have booked more than one night, the room will be opened up for re-sale, if no booking is taken the remainder of the booking will be charged at the full value of the reservation.
Guests failing to arrive, without notification, will be responsible FOR the total reservation price.
We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Frog Street Farmhouse Bed and Breakfast (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast in the area in a similar standard of room(s). Should this establishment be more expensive than Frog Street Farmhouse Bed and Breakfast, we will pay the difference (up to 25%) for the first night of your stay. Our liability will not extend beyond these conditions.
A car park is available for guests’ in front of the farmhouse. Cars parked here are at the risk of the car owner.
Change of Room
If a booking is taken for a specific room and the room reserved is rendered unusable due to circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
The Orchard Suite is the only room which accommodates children or babies. The remainder of the rooms are designed for adults only and we do not accept children or babies in them even if you do not require a cot or extra bed. Should this policy not be adhered to you will be liable for any upgrade cost or cancellation costs which will be incurred.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £15.00 per set.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.
We reserve the right to charge for missing items.
Payment is due on the morning of departure and we accept the following credit and debit cards; Debit MasterCard, Delta, American Express, JCB, Maestro, Diners Club, MasterCard, UK Maestro and Visa, as well as cash.
Pets are not permitted in the house or on the adjoining land; we have dogs of our own.
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking is NOT permitted within any part of Frog Street Farmhouse Bed and Breakfast. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.
Frog Street Farmhouse Bed and Breakfast reserve the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non-compliance of our non-smoking policy will constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
We do not charge VAT.